Customer Service

Our dedicated Customer Service section is designed to provide clear and helpful answers to all your questions. Whether you're looking for guidance on booking flights, understanding pricing options, ensuring your safety, or exploring onboard amenities, we’ve got you covered.

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Are there any hidden fees or additional taxes?

No, all fees are included in the final price. We aim to provide complete upfront information, including taxes and extra services.

Pricing & Payment Options

Can I book a flight with multiple stops?

Yes, you can plan multi-stop routes. Use the extended search form or contact our consultant for assistance.

Flight Booking & Availability

Can I get a refund if I cancel my flight?

The refund policy depends on the operator's terms. Please review the contract before booking or contact support for details.

Flight Booking & Availability

Can I modify my booking details after confirmation?

Yes, changes are possible depending on the operator's conditions. We recommend contacting us as early as possible for adjustments.

Flight Booking & Availability

Can I order special meals?

Yes, we offer the option to order meals based on individual preferences, including vegetarian, halal, and other dietary requirements.

Onboard Experience & Amenities

Can I receive an invoice for corporate expenses?

Yes, a receipt is automatically sent after your trip. We can also prepare official invoices upon request.

Pricing & Payment Options

Can I travel with pets?

Yes, we offer services for transporting pets. Please specify this during booking so we can accommodate your needs.

Onboard Experience & Amenities

Do you offer discounts or loyalty programs?

Yes, we have programs for frequent and corporate clients. You can find details on our promotions page or by contacting a manager.

Pricing & Payment Options

How are aircraft inspected before departure?

All aircraft undergo mandatory pre-flight inspections. We also monitor maintenance and ensure compliance with international standards.

Safety & Regulations

How can I arrange entertainment for children onboard?

We provide various solutions for children’s entertainment, including games, cartoons, and books. Please notify us during booking.

Onboard Experience & Amenities

How can I book a private flight through your website?

To make a reservation, you can use the online form or contact our support service. Enter route details, preferences and get several flight options to choose from.

Flight Booking & Availability

How can I see available aircraft and their features?

After entering your route and time, you will see a list of available aircraft with details such as seating capacity, range, and onboard amenities.

Flight Booking & Availability

How do you ensure passenger safety?

We work with certified operators who comply with international aviation standards. Each flight is checked for compliance with safety protocols.

Safety & Regulations

How far in advance should I book a flight?

We recommend booking at least 24 hours in advance, but same-day bookings are possible if aircraft are available.

Flight Booking & Availability

How is the cost of the flight calculated?

The price depends on the aircraft model, route, flight time, and additional services. We provide a transparent pricing structure without hidden fees.

Flight Booking & Availability

Is Wi-Fi and other technical equipment available onboard?

Yes, many aircraft are equipped with Wi-Fi and charging outlets. You can confirm the details when booking a specific aircraft.

Onboard Experience & Amenities

Is a personal assistant available onboard?

A personal assistant can be present onboard upon request to assist you throughout the flight.

Onboard Experience & Amenities

Is group booking available?

Yes, we offer group travel solutions for both business and private events.

Flight Booking & Availability

What amenities are available onboard?

We offer personalized settings for your comfort, from VIP lounges to premium catering and onboard entertainment systems.

Onboard Experience & Amenities

What certifications do pilots and crew have?

All pilots and crew have the necessary licenses and regularly undergo skill updates, including emergency training.

Safety & Regulations

What is the policy for transporting hazardous materials?

Transporting hazardous materials requires special permission and must comply with IATA aviation standards. Please inquire before booking.

Safety & Regulations

What payment methods do you accept?

We accept credit cards, bank transfers, and other electronic payment systems. Full payment is required before the flight.

Flight Booking & Availability

What precautions are in place during the pandemic?

We ensure regular disinfection of aircraft, provide personal protective equipment, and maintain social distancing onboard.

Safety & Regulations

What protocols are in place for emergencies?

All crew members are trained to handle emergency situations, and necessary safety equipment is always available onboard.

Safety & Regulations

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Customer Service

Are there any hidden fees or additional taxes?

Can I book a flight with multiple stops?

Can I get a refund if I cancel my flight?

Can I modify my booking details after confirmation?

Can I order special meals?

Can I receive an invoice for corporate expenses?

Can I travel with pets?

Do you offer discounts or loyalty programs?

How are aircraft inspected before departure?

How can I arrange entertainment for children onboard?

How can I book a private flight through your website?

How can I see available aircraft and their features?

How do you ensure passenger safety?

How far in advance should I book a flight?

How is the cost of the flight calculated?

Is Wi-Fi and other technical equipment available onboard?

Is a personal assistant available onboard?

Is group booking available?

What amenities are available onboard?

What certifications do pilots and crew have?

What is the policy for transporting hazardous materials?

What payment methods do you accept?

What precautions are in place during the pandemic?

What protocols are in place for emergencies?

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